STEKSHIELD: Frequently Asked Questions (FAQ)

Created by Oasis Raising, Modified on Wed, 25 Jun at 9:24 PM by Oasis Raising

1. What is STEKSHIELD?

STEKSHIELD is your essential guide to STEK’s global CRM platform and installer community

STEKSHIELD is STEK’s official CRM platform and service hub for the global STEK community.
It helps users:

Register products like PPF, window film, and windshield film.
Submit and manage warranty records.
Set up and manage installer teams (workspaces).
Stay connected as part of the STEK global network.

2. Who can use STEKSHIELD?

STEKSHIELD supports multiple user roles:

Distributors – manage sales and approve installers in their region
Sub-Distributors – help manage regional installer networks
Installers – register rolls, cut film, and submit warranties
Car Owners – view warranty details for their vehicle
STEK HQ Staff – internal use for operations and support

Each user type has different access rights depending on their job.

3. How do I sign up?

Installers: You can register your account at stekshield login portal
Distributors / Sub-Distributors: You must request access through STEK
→ Email support@stekshield.com or contact your STEK sales rep
Car Owners: You do not need to sign up. Your installer will register your warranty for you.

4. What kind of products can I register in STEKSHIELD?

You can register any of these film types:

PPF – Paint Protection Film
WF – Window Film
WSF – Windshield Film

You’ll choose which product types you work with when you sign up.
Your distributor will review and approve your selections.

5. How is my workspace assigned?

When you join STEKSHIELD, the system places you into a workspace based on:

Your user role (installer, distributor, etc.)
Your region
The products you selected

Installers are linked to their local Distributor’s workspace.
If no distributor is available in your region, STEK will place you into the STEK Global Workspace.

6. Can I change my product selections later?

Yes — but only with approval.
If you are an installer, your assigned distributor must review and confirm the change.
You cannot update product categories yourself after your account is set up.

7. For Car Owners:

You do not need to create an account yourself.
When your installer registers your warranty in STEKSHIELD, the system will automatically create a login for you.

You’ll get access to:

Your vehicle’s warranty information
Warranty start and end dates
Product type and installer details

You can log in anytime at:
? app.stekshield.com/login/car-owner

? If you can't log in or don't know if your warranty was submitted:
Please contact the installer who worked on your car.

8. For Installers:

When you register a warranty in STEKSHIELD, the system automatically creates a Car Owner Portal for the customer using the phone number and email you enter.

Please make sure:

The owner’s email is correct
The vehicle info is entered accurately
The warranty is submitted fully

If the car owner doesn’t receive login access, ask them to check their email, or contact STEKSHIELD support.

9. I made a mistake during registration. What should I do?

If you selected the wrong user role, film type, or workspace, don’t worry.

You can get help by contacting your Distributor or STEK support:

? Email: support@stekshield.com
? Submit a request: support.stekshield.com

Our team will review your case and help correct the information.

Access & Login Issues

1. I didn’t receive my workspace invitation email. What should I do?

Check your spam or junk folder.
If it’s not there, please contact your STEK sales representative to request a new invitation.
If you don’t know who your sales agent is, send us:

Your name
Email address
Company name and region
We’ll help verify and resend it.

2. My sign-up link expired. How do I get a new one?

Contact your STEK sales representative and request a new invitation.
Or provide us your registered email, company name, and region, and we’ll help issue a fresh link.

3. I forgot my login email or password.

For password reset, click “Forgot Password” on the login page.
If you’re unsure which email was used, send us your full name, company, and region — we’ll help locate your account.

4. I didn’t receive the password reset email.

Check your spam/junk folder.
If it’s still missing, confirm your email with us and we’ll resend the reset link.

? Workspace & Team Management

5. I can’t add a team member to my workspace.

Check if the user’s email is already registered under another workspace.
If the issue continues, send us their email so we can check for conflicts.

6. Can I update my workspace profile or details?

You can update:

Business address
Phone number
Social media links
Logo or profile image

You cannot change:

Workspace name
Country
Contract start/end date
Assigned STEK product rights
To update those, contact your STEK sales representative or STEK HQ.

7. How do I update my own profile?

You can change your name, phone number, title, and profile image.
Email address changes must go through STEK HQ or your sales representative.

Installer Access & Control

8. How do I approve or reject an installer in “My Customers”?

Go to “My Customers”
Click “See more” next to the shop
Review the info and click Approve or Reject
You can also:
Assign STEK product categories
Control map visibility
Enable/disable warranty access

9. My installer isn’t showing on the homepage map.

Go to “My Customers”
Click “See more”
Turn on “Display on STEK Homepage Map”
Updates go live every Monday after approval.

10. My installer can’t access their workspace.

Check the installer’s settings in “My Customers”.
Make sure “Restrict Access” is turned OFF.

11. My installer can’t register warranties.

Go to “My Customers” > “See more”
Ensure “Restrict Warranty Submission” is OFF.
If it’s on, toggle it off to allow warranty registration.

12. My installer can’t register certain products.

In “My Customers,” use the Select Products dropdown to assign the correct product types.
Installers can only register what you’ve enabled.

? Warranty & Serial Issues

13. How do I approve installer warranty requests?

Go to Warranties > Warranty Requests
Filter by date or installer
Click to review and approve each submission
Only approved warranties are finalized.

14. The installer says “Serial or Lot Number not found.”

Option 1: Send us

A clear photo of the product box/sticker
The serial or lot number
We’ll verify and respond during business hours.

Option 2: Ask the installer to upload the image manually in the warranty form for approval.

15. I can’t register a claim because the serial number is missing.

Send the photo of the product box or roll sticker + serial number to:
? support@stekshield.com
We’ll process and respond during business hours.