3.1. Receive Child Serial Number from Distributor

Modified on Fri, 26 Apr, 2024 at 2:30 PM

3.1 Installer: Receive Child Serial Number from the Distributor

This guide is helpful for individuals who have purchased a product and need to register their warranty or file a claim. It provides step-by-step instructions on how to find and copy the child serial number from an email attachment, and emphasizes the importance of including this information when registering a warranty. Additionally, it directs users to other guides on how to register a warranty or file a claim if they are doing so for the first time.

Navigate to your personal Email Inbox.

Tip: Child Serial Numbers are available when your Distributor register a new product derived from a Master Roll. Since only the Master Roll have a Serial Number assigned, the new piece of product needs to be registered under another Serial.

Open the email with the PDF in the attachments.

Download the PDF.

Copy the Child Serial Number provided.

Tip: If it's your first time registering a Warranty or a Claim. Please, check the guide on How to register a Warranty.

Whenever registering a Warranty with the new product, make sure to add the new Serial Number you received on the email.

It's also possible to register a claim if there's a problem with your product.